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Configure the email address where contact form submissions are sent.

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Prerequisites

  • Paid subscription (not available on free plan)
  • A contact form on your website

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How to access

Navigate to Dashboard → [Your Website] → Contact Us.

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Set your contact email

  1. Expand the main section (“Enter the email where you’d like to receive contact form submissions…”).
  2. Enter your email address in the Email field.
    • The dashboard may normalize the email to lowercase automatically.
  3. Click Save.
The change takes effect immediately.

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How it works (visitor flow)

  1. A visitor submits your contact form (name/email/message).
  2. Butternut processes the submission.
  3. An email is sent to your configured address.
  4. You reply to the visitor and follow up.

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Testing

  1. Visit your live website.
  2. Submit a test message through the contact form.
  3. Check your inbox within 1–2 minutes.
If you don’t see it:
  • Check spam/junk
  • Confirm the email address is correct
  • Retry after a few minutes

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Multiple recipients (workarounds)

Currently, one email is configured here. If multiple people need to receive submissions:
  • Use a shared inbox (for example, info@...)
  • Set up forwarding rules in your email provider
  • Use a distribution list/group email

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Troubleshooting

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Emails going to spam

  • Mark the message as “Not spam”
  • Add the sender to contacts
  • Create a filter to route submissions to a folder

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Delay in receiving emails

  • Normal: 1–2 minutes (up to ~5 minutes can happen)
  • Check your email provider status if delays persist

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“Website not live yet”

Some dashboards require an active subscription and a published site to deliver reliably. Related: Last updated: January 2026
Version: 1.0