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Add an AI-powered chatbot to your website to answer visitor questions.

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Prerequisites

  • Paid plan with chatbot access (or separate chatbot subscription)
  • Available only on specific tiers

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How to access

Navigate to Dashboard → [Your Website] → Custom Chatbot.

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Enable the chatbot

  1. Click Enable Chatbot (top right).
  2. Wait ~30–60 seconds while the chatbot trains on your website content.
  3. The chatbot becomes available to visitors.

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Tabs overview

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Tab: Edit

Configure how the chatbot looks and behaves.

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Chatbot settings

  • Popup title: label shown on the chatbot launcher (for example: “Chat with us”).
  • Chat window title: title at the top of the chat window.
  • Description: welcome text (for example: “How can I help you?”).
  • Suggested questions: add up to 5 quick-question buttons.

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Logo / avatar

Upload a small image used in the chatbot UI. Recommended:
  • 100×100 px
  • PNG/JPG/SVG
  • Under 1MB

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Guidelines and training

Use Guidelines to teach the chatbot information and tone that may not be obvious from the website. Example guidelines: 
We are a web design agency based in New York.
Business hours: Mon–Fri, 9am–5pm EST.
Starting price: $2,000.
Tone: friendly and professional.
If asked about refunds, direct them to [email protected].
After edits:
  1. Click Save
  2. Click Train Chatbot
  3. Wait ~30–60 seconds

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Tab: Data

Review conversation history:
  • visitor questions
  • chatbot replies
  • timestamps (and any available visitor context)
Use this to improve guidelines over time.

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Disable the chatbot

  1. Click Disable Chatbot (top right).
  2. The chatbot is removed from the live website.
Notes:
  • Settings are preserved.
  • Chat history is preserved.
  • You can re-enable later.

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Best practices

  • Start simple, then iterate.
  • Review conversation history weekly and update guidelines.
  • Add suggested questions based on what visitors ask most.

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Troubleshooting

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“Upgrade to Paid plan”

Your plan may not include chatbot access. Upgrade to a supported tier.

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Chatbot not appearing

  • Confirm it’s enabled.
  • Confirm the site is published.
  • Clear cache / hard refresh and wait a few minutes after enabling.

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Responses are inaccurate

  • Add more specific guidelines.
  • Retrain after changes.
Last updated: January 2026
Version: 1.0